Argos

was so excited to take delivery of my new Bosch washing machine & tumble dryer last week. The two men who were contractors for Argos brought the items into our house. We had paid to have the old washing machine and tumble dryer taken away. The washing machine was loaded onto the sack truck and put into the van then the tumble dryer loaded onto the sack truck. I was in the kitchen when I heard a loud bang, I looked up to see the tumble dryer laying on the pavement right next to my car which had obviously fallen off the sack truck. I thought gosh, thats really close to my car but the guy just picked it up & took it to his van so I thought all was ok, plus we were distracted by moving our new goods around in the kitchen. I thanked the two guys & off they went & even left a good review for them!!! As we were on holiday that week we didnt use my car until two days later where my partner came in and said our car has got a massive dent above the wheel arch & scratches with white paint. This damage is exactly where the guy dropped the tumble dryer. I bought my car from new & is only 3yrs old, I've never scratched it or damaged it & I have looked after my car really well. I am utterly disgusted that someone could do so much damage & just walk away without saying anything. What sort of people are Argos employing ! Im not a malicious person and wouldnt want the guy to get the sack however, who is going to pay for all this damage to my car? I have called Argos twice just to speak to someone who has no sense of urgency what so ever & to be honest, sound like they dont really care. My partner who has previously worked in the car industry as a manager for over 32yrs & thinks its going to cost around £2,000 to fix as its not an easy fix being above the wheel arch. So even if fixed this will now probably reduce the value of my car & not to mention the inconvenience of not having a car to get to work whilst being fixed. Thank you Argos for such a shocking experience. If this is not sorted ASAP I will have no option than to take legal action. SHOCKING !!! UPDATE: instead of replying saying report it on Twitter/Facebook, why dont you just pick up the phone ! ANOTHER UPDATE: Ive reported it on Twitter as advised by the person replying to my review to which someone replied someone might call me tomorrow .IVE BEEN WAITING FOR SOMEONE TO CALL ME SINCE 13/04/23..now taking appropriate action as this is ridiculous. Ive sent 17 emails to various people in Argos to which all returned & one saying the recipient is unable to accept your email as his email box is full UPDATE: 26/04/23 thirteen days since my car was damaged & eight days since CLAIRE HUGHS sent me an email saying she will get back to me soon as an investigation has been conductedSTILL WAITING & WAITING & WAITING with my damaged car sat outside !!! RESPONSE TODAY FROM CLAIRE HUGHS: Good afternoon Ms Robertson, Thank you for your email and sorry for the delay responding to you. I've received the crew's statement today in relation to your property damage claim. Our crew have confirmed they were not responsible for the damage caused to your vehicle. However, if you can provide any evidence our crew did cause this I.E. CCTV footage, I would be happy to reopen this investigation. Sadly, if you are unable to provide me with any evidence, Argos will not be taking any further action with regards to this claim and if you do dispute the outcome, your next steps would be to seek third party independent advice in relation to this. On behalf of Argos, please accept my sincere apologies for any disappointment caused. Kind regards Claire Hughs ABSOLUTELY DISGUSTING, SO I AM NOW LEFT TO FOOT THE BILL FOR THE DAMAGED CAUSED TO MY CAR BY AN ARGOS EMPLOYEE..SEE YOU IN COURT ARGOS!!! User's recommendation: DONT GET HOME DRLIVERY