Argos

I used and bought Nintendo for the first time, my product had an error and couldn't connect to the internet. Then exactly 33 days later I took it out and asked why.

I need you to tell me the reason and see if it's the reason. It wasn't my fault, they just said they couldn't do anything and didn't specify why I caused the error.

Then I went back to check and saw that the first error recorded was 3 days after I bought it but after that it kept happening. It's your fault but while I can't even connect to the internet, I contacted Nintendo and they said they have to text you guys before Nintendo can process it for me.

I bought this item online and collected it yesterday, Friday 28th June, at the Morecambe Store. I found that the issues I had were with my electrics, but I had opened the box and switched it on, though I hadn't used it.

So, I didn't think there would be any issue with returning the item. I took it back to the Morecambe shop to find that the return was refused because there was a fingerprint on the outside and it had been switched on. I find this completely ridiculous. Who buys something without taking it out of the box and switching it on?

It was not used, and it was quite obvious it hadn't been used. I also bought an extended warranty in the belief the one I owned that I'd had for less than 2 years I spend more than 2 hours chatting via AI and phoning several places to try to resolve this and cancel the insurance as if I'm not returning the fryer and not using it until my previous one breaks the 2 years might be up before I use it.

I bought a hot water bottle and, four to five months later, with normal use, it split and I got burned. The Argos customer support team seems to have difficulty understanding and addressing my concerns properly.

They don't go beyond script-reading, which feels robotic and impersonal. I have a serious product safety and quality control issue that requires attention from higher up in the Argos management ranks, and I believe I should be compensated for this incident with the hot water bottle.

Currently, I'm in the hospital with nurse witnesses to corroborate my story. I'm seeking compensation and contact from the Quality Control or Product Safety department at Argos, so I can share the photos and other related information about this incident.

Dear Argos Customer Service,

I am writing to express my deep frustration and disappointment with the service I have received from your Argos Sittingbourne store regarding a damaged phone purchase.

On [date of purchase], I bought two Honor X6a phones for my teenagers, details as follows:

- Honor X6a (item number 313/1787)

- Honor X6a (item number 313/1794)

Prior to purchasing these phones, I specifically inquired about insurance coverage. Helen from the Argos Sittingbourne store assured me that while insurance was not available, any issues would be covered under the warranty.

To my dismay, one of the phones was found to be damaged upon opening.

I returned to the store almost immediately with my children to resolve the issue, only to be told to bring the second phone's packaging. On a subsequent visit, I was informed that the phone would be replaced if I brought the receipt, which I did. Despite these efforts and assurances, this is now my fifth visit, and I was met with hostility and a refusal to assist by a staff member named Jayde, who harshly stated that nothing could be done except to contact customer service.

The repeated visits have caused significant inconvenience, stress, and unnecessary expenditure on petrol, driving from Sheerness to Sittingbourne five times. This experience has been exceedingly frustrating and has negatively impacted both myself and my children.

Given the circumstances, I am formally requesting the following:

1.

Immediate replacement of the damaged phone.

2.

Compensation for the undue stress, neglect, and poor treatment experienced by myself and my children.

I trust that Argos will take swift action to resolve this matter and prevent such incidents from recurring. I would appreciate a prompt response and resolution to this complaint.

Thank you for your attention to this urgent matter.

Sincerely,

Mathias Alemayo

16 Commodores Close

ME12 3UU

0798528****

Mathiasalemayo@***.com

I bought an engagement ring from Argos Uxbridge road ,Hampton branch in London on 29/03/2024. On my engagement day I discovered that the ring size was small and very tight on my fiancee's finger.

Me and my fiancee agreed to have the ring returned to Argos so we can exchange for a bigger size. We got to the store and managed to see the manager who collected the ring for about five minutes and then returned only to tell us that he wasn't going to accept the ring because it was bent and he refused to do a return. I couldn't believe his reaction because as far as I was concerned the ring was in the same state I collected it from the store upon paying for it. We were very disappointed because the manager wasn't even willing to listen to what we were saying to him.

This happened on monday the 1st of April.2024. I then decided to go to another Argos store in hounslow yesterday wednesday 4th April, 2024 to my surprise the store refused to accept the ring. We are now stuck with an engagement ring I paid £249.99 for and not knowing what to do next. I have sent an email to the CEO Mr.

Mark Mccaffery to see how Argos can help me and have the ring exchanged for a size 'O' which is better than size 'N' .The order number on the receipt is 022 and the catalogue number of the ring is 409/5152. Can you please let me know what to do next so I can have the correct rong size nymber.

I look forward to hearing from you soon. I can send the copy of the receipt if you want me to.

Dear Sir/Madam,

My order is 635129. I am utterly unsatisfied your customer service in the store number 4527 (Maureen, Tracey and thier manager are rood).

Please do training for them and also they are not acknowledged about return of product. They didnt accept my return, bevaused there is no plastic packiging ourside box. But inside is everything unpacked. On your website there is information that you can reduct amount of refund, but they didnt offer this option for me as well.

As a result I cannot return by post because bought it in the store and cannot return in the store, because you have not professional and rood staff.

Is any chance to contact me and help me with my issue. I am sure it is not fair and I have a consumer right to return this product without begging your staff.

I was verbally insulted and physically intimidated by a member of staff at an Argos store on Friday 2nd August. I reported the incident to Argos via their customer service department by telephone the following day, Saturday 3rd August and was told that I would receive a call / get a response within 48 hours - I didnt.

I called again on Tuesday 6th August to ask if I was going to get a response to my complaint and was told that I would receive a telephone call within 24 hours - I didnt.

It has now been 2 weeks since I was abused in one of your stores and I havent had a response to my complaint. Argos is plainly an organisation that treats its customers with contempt.

Order Number: FT587597

Complaint Reference: 1623****