Argos Reviews

I placed and paid for an order for a single bed delivery, including mattress and headboard, on 3rd August 2020.

Order number for bed is 26966****

Order Number for Headboard is 158704****

The headboard was delivered on 4th August 2026 and I was aware that the bed would not be delivered until 7th August 2026. However, I received a call at 12:59 7th August 2026 from 0345 640 **** (Bury St Edmunds Slater Avenue, Sainsbury's (Argos Collection Point) which I was unfortunately unable to take.

I called 0345 640 **** back at 1.01pm but did not have the order number to hand so could not complete the request.

I then received a text message from the driver Joe at 1.01pm which stated that he was 5 minutes away from the property. The text message stated that if there were any problems then I should call 07860 50****. I called our tenant to ensure that he was outside the property and ready to take delivery. I understood from the previous text to my mobile, Wednesday the 5th August 2026 @ 8.11pm that the delivery slot was between 12pm and 2pm and so did not call 07860 50**** as the time slot had not elapsed.

I did, however, call 07860 50**** at 1.54pm and spoke to the person who answered and who denied all knowledge of the delivery.

The time reached 2pm and when the delivery had not arrived by 2.31pm, I called 0345 640 ****, this time with the order number, and was informed that the time slot had been changed to 12pm - 4pm. Understanding that things happen, I waited until 4pm for the delivery.

When the delivery had not arrived by 4.08pm, I again called 0345 640 **** but this time spoke to an advisor who informed me that the delivery had been noted as 'failed'. When I explained that I had been waiting for the delivery all day and that this was for a tenant of our organisation, who now had no bed, she repeatedly apologised but said that the earliest it could be redelivered was 19th August 2026. This is not acceptable as your failure to deliver at the prescribed time means that the tenant now has no bed to sleep on.

This will be the case over the weekend.

When I then asked to speak to a manager I was informed that they were not available.

We are Community Benefit Resource and deal with vulnerable tenants who have a range of issues. We expect professionalism from the companies that we buy from and it does not seem that Argos has shown any professionalism in this case.

I would like to raise a formal complaint about this case and expect redelivery as soon as possible, and before the 19th August 2026.

I recently saw the clearance of Apple Watch Series 9 GPS + Cellular advertised by Argos and was very interested in purchasing it. However, when I checked availability, the product was not available at any Argos store within my postcode and I also checked the postcodes of several of my friends and colleagues but the item was unavailable in their areas as well.

As I was particularly interested in purchasing this product, I contacted Argos customer services for assistance.

Unfortunately, I was unable to speak to a real customer service representative and could not get the support or information I needed. I found this extremely disappointing, especially as I was ready and willing to purchase the product.

I would therefore appreciate it if you could clarify whether the Apple Watch Series 9 GPS + Cellular is still available for purchase through Argos and, if so, whether there is any way I can obtain one despite it not showing as available in the postcodes I have checked.I would also appreciate an explanation as to why customers are unable to easily speak with a representative when they need assistance with purchasing a product.

Thank you

I was unable to claim the £30 discount off a £279.00 TV, bought from Argos on recommendation of the Consumers' Association as having the cheapest price. There was no box in which to enter the code on the online form, and no way of contacting anyone to ask how I could get the discount.

After six phone calls all with recorded messages, plus two online chats (with bots), I gave up. My query did not fit with Argos' criteria, so I was unable to get any help; I was cut off on the phone several times (after 2 attempts at stating my query).


In-store staff tried to help, but were unable to get me the discount.

They could not even give me a telephone number to speak with customer service staff, or an address for a complaint. I eventually found an address to write to, as well as an email contact (via your service) - but am not holding my breath!


I will not be buying via Argos again, and suggest others do the same.